Request a callback to order your prescription

As a result of the current situation with Coronavirus or Covid-19 as it is also known, the Medicines Order Line is receiving a very high volume of calls. To save you from waiting we have introduced a call back system which you can request by sending an email to our Medicines Order Line inbox. To do this, follow the easy steps to below:

Create an email request form by emailing ddccg.northMOLonlinerequests@nhs.net and then in the email itself, you need to tell us:

  • The name of your GP practice
  • Your name
  • Your date of birth
  • Your contact telephone number
  • Press send

Please note that no responses will be provided via email as the purpose of the email is to request a call back only. We expect to be able to call you back within 2 working days (excluding Saturdays and Sundays) but that may vary according to the volume of enquiries we are processing. We will attempt to call you back three times only. Please keep your phone with you at all times.

It is also important to note that by providing us with your email and details you are giving us permission to share your details with other NHS organisations who may also have to share your information so that we can complete your request. The CCG accepts no responsibility for the incoming transfer of information.

Further Information around the call back system can be found on the CCG website: