Urgent appointments
It is advisable to contact us as early as you can on the day of your choice. There are occasions, however, when demand for appointments is high and you may not be offered an appointment on the day if all appointments are fully booked. You can book routine appointments up to 6 weeks in advance.
To request a routine or urgent appointment – opening times:
- phone us on 01246 822983
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
We offer a number of advance pre-bookable appointments along with Urgent on the day appointments. We may also offer Saturday appointments with DHU Out of Hours Service.
We will respond to requests within 2 working days.
You can also:
- phone us on 01246 822983
- use your NHS account (through the NHS website or NHS App) or Systmonline to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
GP consultation times
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 6:30pm |
There are occasions when you may not require an appointment but would like some advice or results. Please visit our services page for further information.
Enhanced access
The practice offers some routine appointments outside normal surgery hours.
Appointments are available from 7am and 8am with the Nursing Team and are available by pre-bookable appointment only. These appointments are intended for patients who work and are unable to attend during normal surgery hours.
Thursday evening appointments (until 8pm) will be provided on a rolling basis, please visit our extended access page for more information on extended hours.
Your appointment
Please help us to help you by booking one person per appointment.
To achieve maximum efficiency and offer appointments as a matter of choice, please book the appointment on the day you wish to be seen.
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Systmonline
- phone us on 01246 822983 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling us before 11am on 01246 822983.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.